Ten questions before you build.
A practical worksheet for turning a broad digital idea into a problem, first version and decision process that a team can discuss.
Write down what is known—and what is only assumed.
01 What should become easier?
Name the customer or team action, not a preferred feature.
02 What happens today?
Describe the current journey from trigger to outcome.
03 Where is information lost?
Find re-entry, waiting, guessing and ownerless handoffs.
04 Who uses the system?
Include customers, staff, partners and administrators.
05 What must version one do?
Choose a coherent outcome and make exclusions explicit.
06 What must it connect to?
List current domain, CRM, calendar, payments, analytics and data sources.
07 What can go wrong?
Record exceptions, permissions, sensitive data and recovery needs.
08 Who approves?
Name owners for content, rules, access and release decisions.
09 How will success be recognised?
Choose observable customer and operational signals.
10 What happens after launch?
Define maintenance, support, ownership and improvement cadence.
A short honest answer is more useful than a confident guess.
Complete the questions with the people who know the operation. Mark unknowns clearly. The guide is useful preparation, not a required gate before contacting TrexNext.
Turn the friction into a clear plan.
Tell us what should become easier for customers and the team.